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22 April, 2021

ABB opens UK drives workshop and moves support to Daresbury

23 November, 2020

ABB has opened a dedicated UK Drives Service Workshop (DSW) in Coalville, Leicestershire which, it says, will result in faster VSD repairs. The company has also has moved its VSD (variable-speed drive) customer services team from Aberdeen to its UK head office in Daresbury, Cheshire, with the aim of improving response times.

ABB already has a network of DSWs around the world but, until now, major servicing, reconditioning or exchanges involving UK VSDs had to be orchestrated by the global DSW in Finland.

The UK centre is expected to speed up services such as the replacement of ageing components in line with maintenance schedules, and defective components depending on loading profiles and operating conditions. The centre will also carry out failure analyses to determine the causes of faults, helping users to cut downtime. A drive hire service will install and commission VSDs temporarily to replace those being repaired.

Before repairing a VSD, the DSW will carry out electrical function checks, a visual inspection and cleaning. After the repair, it will test the VSD’s functions at full load, before returning it to site with a service report.

The centre will stock spare parts and offer a one-year warranty for replaced components, or two years for complete modules – subject to terms and conditions.

“Our UK workshop is a dust-free environment and electrostatic discharge protected,” says ABB’s UK drives service manager, Anthony Rawson. “It offers the perfect facility to repair or fully maintain our customer’s drives. We are now well-positioned to conduct a detailed failure analysis of a faulty drive, provide premium repairs and load testing to ensure full working order when its returned to the customer. If a drive is irreparable, we will arrange disposal and recycling according to local WEEE regulations.”

Moving ABB’s customer services team to Daresbury will shorten communications channels between the team and ABB’s technical support and sales personnel. The team offers advice on VSD repairs, maintenance contracts, spare parts sales and warranties, as well as product and application support. It can also help to coordinate VSD repairs carried out at the Coalville workshop. If queries require deeper investigation, they can be escalated to ABB’s global factory in Finland.

The Daresbury service team is being led by customer support manager, Rebecca Giles, who says the move will allow ABB to respond to evolving customer needs with greater agility: “We can provide a one-stop-shop for all customers, whether they have a service contract with us or not.”

ABB’s new Drives Service Workshop in Leicestershire is expected to result in faster drives repairs in the UK

ABB Motion service enquiries in the UK should now be directed to 01925 741300 or gb-mose-service@abb.com




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