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18 March, 2019

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Three-tier drives service gives `cradle-to-cradle` support

04 June, 2007

ABB has launched a three-tiered service scheme for its UK drives customers, allowing them to pick from a range of services tailored to suit their needs and budgets. The portfolio ranges from the installation and commissioning of new drives, through maintenance and spares support during service, to replacing products as they reach the end of their working lives.

"It’s really a cradle-to-cradle approach," explains Neil Ritchie, manager of ABB’s instrumentation and drives products service. "The idea is that we never reach the point at which obsolete equipment becomes difficult to support."

The three levels of service are:

º  DrivesAdvantage, which provides installation, commissioning, start-up assistance and after-sales service;

º  DrivesActive, which provides round-the-clock technical support both over the phone and via a team of engineers on standby around the UK; and

º  DrivesActive+, a lifecycle management programme that focuses on extending the life of critical equipment and planning for obsolescence.

A brochure describing the new service is available by calling 0800 7837491 or online at www.abb.co.uk/energy

ABB LV Coventry office

¤  After 25 years at its Grovelands site, ABB’s low-voltage products business is moving to new offices in central Coventry, fitted with its own energy-saving technologies. More than 200 staff will be relocating to the new site (shown above), which includes a customer training facility and demonstration room to show how the company’s 100,000 LV products work together. The move is the latest consolidation of the LV business, following the closure of its Lee-on-Sea factory in January, and the outsourcing of its warehousing to DHL in February.




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