The global site of the UK's leading magazine for automation, motion engineering and power transmission
18 September, 2019

Product and Supplier Search

Three forms of support for UK automation users
Published:  01 April, 2005

Three forms of support for UK automation users

Rockwell Automation has introduced a trio of new support services for UK customers. They are:

• Active Support, which allows customers to purchase up to three pre-paid days of on-site technical support a year from Rockwell engineers, who will perform duties such as network troubleshooting, PLC programing, production line start-ups, and process optimisation.

• TeamSupport, a phone-based service that will give customers direct access to automation specialists who will deal with production problems and offer other forms of troubleshooting, freeing the customer`s staff to focus on core activities.

• In.Site Continuous Support, which will connect Rockwell`s "Command Centre" to customers` process systems to provide continuous monitoring and analysis of the systems, troubleshooting support from trained engineers, and advanced Web-enabled tools.

If Active Support customers do not use up their pre-paid support days during a year, they will get a "no-claims discount" applied to the following year`s contract.

  • To view a digital copy of the latest issue of Drives & Controls, click here.

    To visit the digital library of past issues, click here

    To subscribe to the magazine, click here

    To see the latest Products & Services Directory, click here



Birmingham 2020The next Drives & Controls Exhibition and Conference will take place in Birmingham, UK, from 21-23 April, 2020. For more information on the event, visit the Show Web site


"Do you think that robots create or destroy jobs?"



Most Read Articles