Three forms of support for UK automation users

Rockwell Automation has introduced a trio of new support services for UK customers. They are:

• Active Support, which allows customers to purchase up to three pre-paid days of on-site technical support a year from Rockwell engineers, who will perform duties such as network troubleshooting, PLC programing, production line start-ups, and process optimisation.

• TeamSupport, a phone-based service that will give customers direct access to automation specialists who will deal with production problems and offer other forms of troubleshooting, freeing the customer`s staff to focus on core activities.

• In.Site Continuous Support, which will connect Rockwell`s "Command Centre" to customers` process systems to provide continuous monitoring and analysis of the systems, troubleshooting support from trained engineers, and advanced Web-enabled tools.

If Active Support customers do not use up their pre-paid support days during a year, they will get a "no-claims discount" applied to the following year`s contract.