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16 July, 2018

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Service offers free support to users of larger drives

22 June, 2018

ABB has launched a service for users of its medium- and high-power drives, giving them complimentary access to a series of support functions during a VSD’s warranty period. After registering a drive to activate the service – called ABB Initial Care – they will receive access to on-site repairs, rapid exchange of faulty parts, telephone support during office hours, and technical query escalation.

The telephone and cloud-based remote support will offer users advice, guidance and issue resolution, helping them to reduce downtime. Advanced queries can be escalated to global experts. For medium-voltage drives, drive failures or condition monitoring issues can be dealt with remotely by specialist teams.

Throughout the warranty period, users will receive advice on maintenance techniques, trends and practices. They will also get priority notifications of upgrades and enhancements.

The service is available for larger ABB industrial drives, including its ACS880, ACS1000, ACS2000, ACS5000, ACS6000, ACS6080, ACS580MV and Megadrive-LCI, DCS880 ranges.

ABB’s Initial Care service will give users of its medium- and high-power drives free support

“ABB Initial Care gets the best out of your investment without any extra costs, while maintaining seamless operation,” says Stuart Melling, manager of ABB’s drives and controls business in the UK. “Simply by registering your drive you get valuable access to ABB’s immense application know-how and product expertise. ABB Initial Care reduces the risk of downtime and offers peace-of-mind support throughout the warranty period.”

Following the ABB Initial Care period, users will have the option to transfer to a full ABB Drive Care service package with its associated costs.




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